Refund policy

RETURNS & REFUNDS

Changed your mind? It happens. Sometimes even we make questionable decisions.

For standard, non-personalised products, you have 14 days from the day you receive your order to let us know you'd like to return it. Once you've told us, you'll have a further 14 days to send it back.

Items must be returned unused and in their original condition. Unless the item is faulty, damaged or we've sent you the wrong thing, you'll be responsible for the cost of returning it.

Once we've received your return, we'll issue your refund to your original payment method. Where applicable, your original standard delivery charge will also be refunded. Please allow your bank or payment provider a little extra time to actually put the money back where it belongs.

PERSONALISED ITEMS

If an item has been made or personalised specifically for you, it can't normally be returned just because you've changed your mind. Apparently putting someone's questionable life choices permanently onto a card makes it rather difficult to sell to someone else.

This doesn't affect your rights if your personalised item arrives faulty, damaged or isn't what you ordered.

DAMAGED, FAULTY OR WRONG ORDERS

If we've fucked it up, we'll fix it.

Please contact us as soon as possible if your order arrives damaged, faulty or we've sent you the wrong item. Include your order number and, where possible, a photo showing the problem so we can get it sorted quickly.

CANCELLING BEFORE DISPATCH

If you need to cancel an order, contact us as soon as possible. If we haven't dispatched it yet, we'll do our best to stop it before it escapes into the postal system.

HOW TO REQUEST A RETURN

Contact us at inkappropriate@yahoo.com with your order number and we'll tell you where to send your return.

Please don't send anything back without contacting us first — surprise post is rarely exciting.

Nothing in this policy affects your statutory rights.